can't redeem microsoft rewards anymore

Common reasons Microsoft Rewards redemption stops working are:

1. Phone verification issues
   • Entering the wrong verification code can trigger a 48-hour wait after too many failed attempts.
   • A phone number can only be associated with a limited number of Microsoft Rewards accounts, with a maximum of 6 accounts per household.
   • VoIP numbers are not allowed. A mobile or landline number is required.
2. Region or travel mismatch
   • Rewards points must be redeemed in the same region where the account was signed up.
   • Redemption can fail while traveling or if a VPN or proxy is being used.
3. Order or account policy issues
   • Orders may be cancelled if redemption is attempted in multiple regions, with a VPN, or with a VoIP number.
   • Using multiple accounts, inaccurate account information, IP-masking services, bots, macros, emulators, or earning/redeeming across countries can cause account restrictions or loss of redemption ability.
4. Reward availability
   • Some gift cards are not always available and may be out of stock or unavailable.

What to check:

1. Sign in to the Rewards page and review Redeem > Order history to see the order Status.
2. If redeeming by phone verification, use a non-VoIP mobile or landline number and confirm the code exactly.
3. Make sure redemption is being done in the home region for the account, without a VPN or proxy.
4. If QR verification is offered, use Verify with the Bing app on the Rewards website instead of SMS.
5. If QR verification fails, update the browser and OS, clear browser cache and cookies, temporarily turn off VPNs/proxies/security software, and try a different browser, device, or network.
6. If the reward is missing, check the Redeem page again later.
7. If the issue continues, use Microsoft Rewards Support: https://rewards.bing.com/support.

• How to redeem Microsoft Rewards points | Microsoft Support
• Use QR Code Verification to Redeem Microsoft Rewards | Microsoft Support
• Learn about Microsoft Rewards | Microsoft Support
• Track my Microsoft Rewards orders | Microsoft Support
• Getting the most out of Microsoft Rewards | Microsoft Support