One note content on Iphone app but not accessible on win desktop app

Eric Armour 0 Reputation points
2026-10-16T17:27:33.0066667+00:00

I can access my onenote workbooks on my iphone but when I try to access same on the win desktop onenote app, it says I don't have the permissions to access it. Why? Is something not syn'd?

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Xavier-D 13,890 Reputation points Microsoft External Staff Moderator
    2026-10-17T05:17:04.14+00:00

    Hello Eric Armour,

    I can see that you can see OneNote content on iPhone app but not accessible on win desktop app

    Since you can access the notebook in OneNote for the web and on your iPhone, the notebook itself is still available. The issue appears to be specific to the OneNote desktop app.

    Please try the following:

    1. Open OneNote for the web and make sure you're signed in with the account that has access to the notebook.
    2. In the OneNote desktop app, go to File > Account and verify that the same Microsoft account is signed in.
    3. Then go to File > Open. If the notebook is stored on OneDrive, select it under Open from OneDrive and try opening it again.
    4. If the notebook is already listed in the desktop app but gives the permission error, close that notebook in the desktop app first, then reopen it from OneDrive.
    5. Once it opens, you can check File > Info > View Sync Status and select Sync Now.

    You refer here for Microsoft's guidance for opening notebooks in OneNote for Windows is here: Open a notebook in OneNote for Windows

    Feel free reply back to this post if you need further assistance, I'll be happy to help.

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