Log in difficulties

Hi Sue,

I hope you're doing well.

If you're signing in from a shared or unfamiliar computer, Microsoft may sometimes request additional sign-in or verification steps for security purposes. The exact prompts can vary depending on the account, device, browser, and other sign-in conditions.

Could you share a little more detail about the questions or prompts you're seeing? If there are any error messages or codes, please include those as well. The more details you can provide, the easier it will be for community members to better understand the issue and offer relevant suggestions.

As this is a community forum, other members can only provide guidance based on the information available. If you would prefer to speak directly with Microsoft, you may wish to contact Microsoft Support through the appropriate support channel for your account type. If this is a work or school account, you can contact your organization's IT administrator, as they can review your sign-in policies and account settings, or open a support ticket on your behalf.

Common ways an IT administrator can contact Microsoft Support include:

• Through the Microsoft 365 Admin Center.
• By phone using the Microsoft support contact options available in their region.

If this is a personal Microsoft account, Microsoft Support can be contacted through: Contact Microsoft Support.

Wishing you a quick resolution.