Refund and cancel

Cancel the Microsoft 365 subscription from the purchasing account; the cancellation process will automatically show whether the charge qualifies for a refund.

If the subscription was purchased directly from Microsoft

1. Open the Microsoft account Services & subscriptions page:
   https://account.microsoft.com/services
2. Sign in with the same personal Microsoft account used to purchase Microsoft 365.
3. Find the subscription and select Manage.
4. Select Cancel or Upgrade or Cancel.
5. Complete the prompts. If eligible, the refund option and next steps will appear during cancellation. Not every cancellation produces a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the page displays Turn on recurring billing rather than Cancel, the subscription is already scheduled to expire and should not renew.

If “pending” means payment is past due

You can still cancel immediately through Services & subscriptions → Manage → Cancel subscription. Microsoft states that after cancellation, the past-due amount will not be charged.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Countries with prorated refunds for Microsoft subscriptions | Microsoft Support")

If the card transaction is merely marked pending by your bank, rather than the Microsoft subscription being past due, the published guidance does not specify whether that authorization can be refunded before it settles. Cancel the subscription first, then contact Microsoft Support if the transaction remains pending or no refund decision appears.

Refund eligibility

For subscriptions bought directly from Microsoft:

• Eligibility is determined automatically during cancellation.
• In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever occurs sooner.
• The most recent recurring charge may qualify when cancellation occurs within 30 days after payment; this is limited to one time per Microsoft account per subscription product.
• Regional prorated-refund rules may also apply.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If an approved refund has already been processed but has not arrived after five business days, contact Microsoft Billing Support and request an agent or callback.^3^

If Microsoft does not show the cancellation controls

The subscription may have been purchased through Apple, Google Play, Amazon, or another retailer. In that case, cancellation and refund requests must be submitted to that provider; Microsoft cannot refund a payment it did not receive.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Countries with prorated refunds for Microsoft subscriptions | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Request a refund - Microsoft Q&A
4. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])