BSOD MEMORY_MANAGEMENT

Question

BSOD MEMORY_MANAGEMENT

Yagy 40

Would appreciate any help!

My Specs:
System Model: Victus by HP Laptop 16-e0xxx
Processor: AMD Ryzen 5 5600H with Radeon Graphics 3.30 GHz
System type: 64-bit operating system, x64-based processor
RAM: 2x16GB Kingston 3200MHz
DiskO: KINGSTON SNV2S1000G, 932 GB, SSD (NVMe)
Disk1: SK hynix PC711 HFS512GDE9X073N, 477 GB, SSD (NVMe)
GPU 0(APU): AMD Radeon(TM) Graphics, 512MB DDR4 1600Mhz
GPU 1: NVIDIA GeForce RTX 3060 Laptop GPU, 6144 MB GDDR6
Board: HP 88EE 80.73
OS: Windows 11 Home, Version 26H2, build 26300.9711

Dump files on Google Drive: Drive

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1 answer

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Answer 1

David-M 128.1K Independent Advisor

Hi. I'm David, and I'm happy to help you.

The minidump mentions the RTKVHD64.sys driver, which is the driver for the Realtek audio controller.

Performing a clean installation of the Realtek audio driver may help.

I looked up the System Model you provided, but I noticed that there are a few variants of this laptop. Therefore, please share a screenshot of your system information so that I can identify the exact model. Unfortunately, your minidump does not contain the system information that would help me accurately identify the model.

Press Windows + R, type msinfo32 and press Enter.

Maximize the window and use the shortcut Windows + Shift + S to use the screenshot tool.

Looking forward to your reply.

Yagy 40 Reputation points

2026-10-16T13:34:56.3533333+00:00

System SKU: 68P42EA#AB8

I've been struggling with a persistent Realtek Audio driver issue ever since I bought this laptop, which occasionally triggers a Power Failure BSOD.

It would be great if you could help me troubleshoot and get rid of this problematic driver for good.
David-M 128.1K Reputation points Independent Advisor

2026-10-16T15:40:32.27+00:00

Thanks for the details.

I suggest you clean-install the audio driver as instructed below.

Download the latest audio driver from the HP website (link below), uninstall the current driver, restart (not shutdown) your computer, and install the driver you downloaded.

https://support.hp.com/us-en/drivers/victus-by-hp-16.1-inch-gaming-laptop-pc-16-e0000/model/2100371554?sku=68P42EA

Driver name: Realtek High-Definition (HD) Audio Driver

Version: 6.0.9478.1 Rev.G

(You will need to expand the Driver-Audio category to find the mentioned driver.)

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

You should be able to uninstall the current Realtek driver in Settings > Apps > Installed apps. It should be named Realtek Audio Driver or Realtek High Definition Audio Driver.

(If you can't find the driver to uninstall, install the driver I suggested in the link above.)

See if the system works stably after doing this.

If the BSOD occurs again after doing this, please share the minidump it created.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.