A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
A Microsoft Rewards streak can reset if daily sets were not completed on time, if a different account was used, or if a VPN or a device with a different time zone affected streak tracking. Since the streak changed after signing in on another phone, first verify that the same Microsoft account is signed in on both devices and avoid VPN or proxy use.
If the streak is still incorrect, the supported recovery path is to contact Microsoft Rewards Support and request a broken streak review. Use the broken streak support category here: https://rewards.bing.com/support?categoryId=earning_points&subcategoryId=broken_streak
When submitting the request, sign in with the same Microsoft account and include details such as:
- the previous streak count
- when the streak changed
- that the issue happened after signing in on another phone