Cancel subscription

Contact Microsoft Support to cancel the Microsoft 365 Personal subscription because the deactivated school address prevents access to the account that owns it; cancellation cannot be processed through this Q&A forum.^1^

Contact billing support

1. Open Microsoft’s Contact Support route from the subscription refund-policy page.
2. Enter Cancel Microsoft 365 Personal subscription for inaccessible account, then select Get Help.
3. If self-help does not resolve it, select Contact Support and choose:
   • Product: Microsoft 365 and Office
   • Category: Cancel my subscription
   • The available chat or callback option
     Microsoft documents this escalation path for subscription assistance.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
4. Explain that:
   • This is a paid Microsoft 365 Personal subscription.
   • It was purchased using a school email address.
   • The school has deactivated that address, so the purchasing account is inaccessible.
   • You want the subscription and recurring billing cancelled.

Have these details available for identity and purchase verification:

• The former school email address
• Any alternate email address or phone number attached to the account
• Approximate purchase date and latest charge date
• Payment-card type and last four digits
• Charge amount and billing statement description
• Any Microsoft order or transaction number

Do not post those details publicly here.

If account access can be recovered

Use Microsoft’s sign-in helper. It checks the address and directs you to the appropriate recovery process.^3^

After recovering access:

1. Go to https://account.microsoft.com/services/microsoft365.
2. Sign in with the same personal Microsoft account that purchased the subscription, even if its username resembles a school address.
3. Select Manage beside Microsoft 365 Personal.
4. Select Cancel or Upgrade or Cancel, then complete the confirmation.
5. If the page instead shows Turn on recurring billing, renewal is already disabled and no further automatic charge should occur.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Cancellation does not automatically guarantee a refund; eligibility is shown during the cancellation process.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If Microsoft did not bill you directly

If the bank statement identifies Apple, Google Play, Amazon, Best Buy, or another retailer as the seller, contact that seller instead. Microsoft cannot cancel recurring billing or issue refunds for subscriptions purchased through a third party.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

Contacting the bank can prevent another card charge, but still complete the cancellation with Microsoft or the retailer so the subscription’s billing status is formally resolved.

References

1. subscription cancellation for a deactivated account - Microsoft Q&A
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. I can't sign in to my Microsoft account | Microsoft Support
4. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])