Can't log into outlook, can't log into teams. Keeps on freezing, keeps on getting stuck. Please help.

Jarred Zhang 0 Reputation points
2026-10-15T20:35:23.6166667+00:00

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Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
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  1. Manoel Barros 22,500 Reputation points Independent Advisor
    2026-10-15T23:21:55.6433333+00:00

    Hi!

    This issue is generally caused by the Web Account Manager (WAM), which handles sign-ins for school/work accounts across all Microsoft 365 apps.

    Close all applications and try registering the plugin again.

    1. Type "PowerShell" in the search bar > Right-click on the app > Select "Run as administrator."
    2. Enter the commands exactly as described below > After typing the first command, press ENTER > Wait for the command to finish > Then, run the next command in the list.
    • You can also copy the first command > Paste it into the terminal > Press Enter > Wait for the command to finish > Repeat the process for the second command.
    Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown

Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown

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