How to Claim Tax back on an order

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How to Claim Tax back on an order

Sylvia Lin 0

I am tax exempt, how do I file claim tax on my order on Microsoft store?

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Answer 1

Vikki-T 12,080 Microsoft External Staff Moderator

Hi Sylvia Lin,

Tax-exemption procedures can vary depending on the country/region and the type of account used for the purchase. Could you confirm whether the order was placed using a personal Microsoft account or a work/business account, and whether tax has already been charged?

If this was a personal Microsoft Store order, please contact Microsoft Support and ask for assistance with a tax-exemption adjustment or refund for a Microsoft Store order. Have the order number and valid tax-exemption certificate ready, but please do not post those details publicly here.

If this was a business purchase, an administrator may need to submit a billing service request and provide the organization’s tax-exemption documentation.

For reference, you can also review Tax invoices, breakdowns, and registration numbers for Microsoft Store. Thank you so much for your understanding.

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Sylvia Lin 0 Reputation points

2026-10-16T13:28:37.6633333+00:00

work/business email to purchase. This is for business and tax has already been applied to the order. I'm trying to get credit back for the tax after order is placed. I have reached out to my organization admin to see if the can upload a tax exempt form. Thank you.
Vikki-T 12,080 Reputation points Microsoft External Staff Moderator

2026-10-17T11:31:10.41+00:00

Hi Sylvia Lin,

Thank you for confirming. Since this was a business purchase and tax has already been charged, contacting your organization’s administrator is the appropriate next step.

The administrator should submit a billing support request using an account with the required billing permissions, attach the valid tax-exemption certificate, and include the affected order or invoice details.

If needed, the administrator can start through Microsoft Support or the Help & support option in the Microsoft 365 admin center. Please avoid sharing the certificate, order number, or other billing details publicly in this thread.

I hope the request can be reviewed and resolved soon.