Bank statement shows : MICROSOFT*SUBSCRIPTION

Open Manage your payments in the Microsoft account dashboard and select Investigate beside the unrecognized charge; the bank descriptor alone is not enough to identify the specific subscription securely.^1^

Identify the transaction

1. Sign in at Manage your payments using the Microsoft account most likely associated with the card.
2. Select Investigate and compare the amount and transaction date with the bank statement.
3. Check any other Microsoft accounts used by you or family members. Common explanations include:
   • A subscription with recurring billing enabled.
   • A family member using the card.
   • A previously declined payment being retried.
   • An in-app purchase, pre-order, or separately shipped order.^1^

Microsoft charges can appear as “MICROSOFT*” followed by a description, including subscription-related descriptions.^2^

If no account shows the charge

Contact Microsoft Support:

1. Enter unknown subscription charge.
2. Select Get Help.
3. If it remains unresolved, select Contact Support.
4. Provide the transaction date, amount, currency, statement descriptor, and only the card details requested through Microsoft’s secure support process.

This public forum cannot access billing records or trace a card transaction.

If the transaction is unauthorized

Contact the card issuer immediately and report that the payment information may be compromised. Ask it to prevent additional recurring charges and advise whether the card should be replaced; disputing one transaction alone might not prevent later charges.^1^

For security, remove the posted email address, telephone number, and card digits from the public question. Never post a full card number, security code, password, or verification code.

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. How to start shopping with your work account at the Microsoft Store | Microsoft Support