why do I get Microsoft Outlook wants to use your confidential information.... If I follow the directions, my computer )apple Mac) goes into spinning globe mode and I have to reboot.

Welcome david devaughn,

Thank you for explaining what happens. The message about Outlook wanting to use your confidential information sounds like a macOS Keychain access prompt. Outlook and other Office apps can repeatedly request Keychain access when there is an issue with Keychain permissions. Office for Mac repeatedly requests keychain access Office for Mac repeatedly requests keychain access.

Before going further, could you confirm whether the account added to Outlook is a personal account such as Outlook.com/Hotmail.com, or a work/school account provided by an organization?

Since accepting the prompt currently causes the Mac to enter the spinning-globe state, please don't keep repeating that action for now. As an initial check:

• Quit Outlook and all other Microsoft Office applications.
• Open Finder > Applications and confirm that Microsoft Outlook is located in the normal “Applications” folder.
• Please also tell me the exact wording of the confidential-information prompt, including the name shown after “Microsoft Outlook wants to use your confidential information stored in...”, if possible.

Looking forward to your update,