I downloaded the app recommended by scam. I attenpted to uninstall it. Now should I sign in or shutdown the computer?

Suzy 0 Reputation points
2026-10-15T16:10:50.4233333+00:00

I need to know how to prevent the scam from affecting my computer. What should I do next? Shutdown or sign in?

Windows for home | Windows 11 | Security and privacy
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  1. AI answer

    2026-10-15T16:11:19.9666667+00:00

    Sign in only long enough to clean the device, then disconnect it from the internet while doing that.

    Recommended next steps:

    1. Disconnect Wi-Fi or unplug the network cable immediately. This cuts off any remote connection the scam app might be using.
    2. Sign in and remove the app from Windows. Go to Start > Settings > Apps > Installed apps or Apps & features, find the app, and select Uninstall. If it was installed recently, sort by install date and remove the newest suspicious apps.
    3. Check for browser add-ons and remove anything unfamiliar. Some unwanted software also installs browser extensions.
    4. Run a malware scan with Windows Security. Use Windows Security to run a scan. If available, use a deeper scan such as Microsoft Defender Offline scan for hidden threats.
    5. Restart the PC after uninstalling. A reboot is commonly needed after removing security or suspicious software.
    6. If the app does not uninstall cleanly, use Windows recovery steps. Go to Start > Settings > Apps > Installed apps, select the app, open Advanced options, then try Repair first and Reset if needed. If uninstall still fails, contact the app publisher’s support.
    7. If the scammer asked for remote access or any remote-control tool was installed, remove that software too. Check for recently installed apps and uninstall suspicious remote-access programs.
    8. Change passwords after the device is cleaned. If any information was entered or remote access was allowed, change passwords and monitor sign-in activity.
    9. If the scammer asked to install software, consider resetting the device to factory state if problems continue. Warning: resetting or factory restore can remove apps and settings, so back up important files first.

    If the choice is only shutdown or sign in, the safer path is:

    • Disconnect from the internet
    • Sign in briefly to uninstall the app and run a scan
    • Restart when prompted

    A shutdown by itself does not remove the app or scan for malware.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 939.6K Reputation points Independent Advisor
    2026-10-15T16:44:12.4066667+00:00

    1

    If you have now uninstalled that app successfully, the best option is to perform a full offline scan with Defender or your preferred anti-virus to check your system is clear of malware.

    2

    Also, please provide full details on the scam, did you give anyone remote access to your PC and what is the name of the app you installed on your PC?

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