Unable to save changes on excel workbook to sharepoint site after first check in

Silas Wharton 0 Reputation points
2026-10-15T13:58:49.31+00:00

We are having issues with users saving excel files to SharePoint sites after the first save/checkin. User's "check out" the excel file from SharePoint and make their changes, when they are ready to save, they select the save icon (with the spinning arrow) and "check in" the file in and it saves successfully. After the first initial save, the spinning arrow on the save icon in the top left corner disappears and the ability to check the file in is no longer available. Future saves are sent to the desktop or documents of users VDI session instead of the SharePoint site it was opened from. (Note: This is a air gapped site) Users are only able to save files if they close the excel spreadsheet and open it again from the SharePoint site and repeat the cycle, having the ability to only check in once. There are no required columns on the document library.

Microsoft 365 and Office | SharePoint | For business | Windows
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  1. Helen Luu 3,555 Reputation points Independent Advisor
    2026-10-15T15:36:36.0866667+00:00

    Hello @Silas Wharton

    From what you have shared, the SharePoint check-in/check-out feature works as expected the first time. However, when you perform the same action again, even with the same file, the file is no longer saved to the expected location.

    Given this behavior, I would recommend reaching out to the Microsoft Support team for further investigation. They are in the best position to work with you directly and have access to the necessary resources and diagnostic tools. If required, they can also arrange a screen-sharing session to reproduce the behavior, collect additional information and diagnostic logs, review your SharePoint configuration, and escalate the case for further investigation.

    Since this is a user-to-user community forum, I can provide guidance and troubleshooting suggestions based on my experience as a Microsoft user and the information you have shared.

    If you are not a Microsoft 365 administrator, please contact your IT administrator and ask them to create a support request on your behalf. They can refer to the following Microsoft documentation: Get support - Microsoft 365 admin | Microsoft Learn

    When opening the support request, please make sure to disable the Support Assistant (AI) in the Help panel first. After that, enter a brief description of the issue. Once the AI assistant is turned off, the Contact Support option should become available, allowing you to submit a support ticket directly to Microsoft's support team. 

    When submitting the support request, I would recommend including as much information as possible about the behavior, particularly:

    • Whether the issue occurs across all SharePoint sites or only a specific site.
    • Whether it affects all file types, such as Word and Excel files, or only a particular file type.
    • Any recordings or screenshots showing the behavior.

    Providing these details in the initial support request should help the support engineer better understand the scenario and determine the appropriate troubleshooting steps.

    I hope your issue will be resolved soon. If you need any further support from me, please feel free to share it any time.

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