why I only subscribe one year teams it duducted money for twice?

Question

why I only subscribe one year teams it duducted money for twice?

CHEN Ariana 0

why I only subscribe one year teams and it duducted money for twice?

I paid once in Sept for a year with teams, 348CNY;later on, on the 2nd of Oct, it deducted again. Can I get back my money?

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Answer 1

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Answer 2

Doris V 1,945 Microsoft External Staff Moderator

Hello CHEN Ariana,

I understand your concern regarding the additional charge.

To help me determine whether this charge is expected or if a refund may be available, could you please confirm:

Are you using a personal Microsoft account or a Microsoft 365 business/work account?
What is the billing frequency shown for your Teams subscription (Monthly or Yearl/Annually)?
Was the charge on October 2 also 348 CNY, or was it a different amount?
Do you see one subscription or multiple subscriptions listed under your account?
When you check your Order History, do you see two separate orders/invoices, or only one order with two transactions?

Once you provide this information, I'll be able to better understand the reason for the charge and advise on the next step.

CHEN Ariana 0 Reputation points

2026-10-15T09:51:03.2066667+00:00
Are you using a personal Microsoft account or a Microsoft 365 business/work account?-Work account

What is the billing frequency shown for your Teams subscription (Monthly or Yearl/Annually)?-it says 29CNY/month, charging for 12 months,but I only have one license payment is matching, another payment's subscription is not matching

Was the charge on October 2 also 348 CNY, or was it a different amount?-At the end of Sept, 348CNY; 2ND of Oct,348CNY again

Do you see one subscription or multiple subscriptions listed under your account***?-Nope,only one, that's strange***

When you check your Order History, do you see two separate orders/invoices, or only one order with two transactions?-please see the pic:

Answer 3

Ruwim.B 7,075 Volunteer Moderator

Sorry, but you have misunderstood your purchase conditions. Perhaps this was a mistake, but you have not purchased an annual subscription, but a monthly subscription with 12 licenses. This means that each month you are charged for 12 licenses which can be used by members of your business.

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