why I only subscribe one year teams it duducted money for twice?

CHEN Ariana 0 Reputation points
2026-10-15T09:00:17.57+00:00

why I only subscribe one year teams and it duducted money for twice?

I paid once in Sept for a year with teams, 348CNY;later on, on the 2nd of Oct, it deducted again. Can I get back my money?

Microsoft Teams | Microsoft Teams for business | Other
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  1. Ruwim.B 7,075 Reputation points Volunteer Moderator
    2026-10-15T13:20:37.2166667+00:00

    Sorry, but you have misunderstood your purchase conditions. Perhaps this was a mistake, but you have not purchased an annual subscription, but a monthly subscription with 12 licenses. This means that each month you are charged for 12 licenses which can be used by members of your business.

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  2. Doris V 1,945 Reputation points Microsoft External Staff Moderator
    2026-10-15T09:36:36.12+00:00

    Hello CHEN Ariana,

    I understand your concern regarding the additional charge.

    To help me determine whether this charge is expected or if a refund may be available, could you please confirm:

    1. Are you using a personal Microsoft account or a Microsoft 365 business/work account?
    2. What is the billing frequency shown for your Teams subscription (Monthly or Yearl/Annually)?
    3. Was the charge on October 2 also 348 CNY, or was it a different amount?
    4. Do you see one subscription or multiple subscriptions listed under your account?
    5. When you check your Order History, do you see two separate orders/invoices, or only one order with two transactions?

    Once you provide this information, I'll be able to better understand the reason for the charge and advise on the next step.

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