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Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi Carmen,
I understand that you are having an issue with your subscription. As per checking, if you've already updated your credit card, please sign in to your Microsoft account and check that the new card is set as the default payment method for the subscription. You can do this under Services & subscriptions and Payment options. If the payment was previously declined, you may also need to manually complete the outstanding payment by selecting Pay now if that option is shown.Regarding being signed out repeatedly, please make sure you're signing in with the Microsoft account associated with the subscription mentioned in the email notification.
As community members, we can't verify account-specific billing information or arrange callback requests. If the payment continues to fail after updating the card, let me know and I’ll be happy to assist further.