Fix my subscription, spent several hrs bouncing around and still no assisstant I paid for my subscription $179 and still I was cancelled

Hi Cheryl.

1

Log into any Microsoft account you may have on this link:

https://account.microsoft.com/services/

Are you able to find your subscription linked to any account you may have?

If not, click the Billing icon on the left, do you find your subscription payment listed there, and if so, is there any problem indicated with the subscription payment?

2

If you are still unable to find your Microsoft 365 subscription, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly again, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

I was having a chat with Romel but kept on loosing contact

I was chatting with Romel, but kept on loosing him