problem with subscription

anna Stanislawczyk 0 Reputation points
2026-10-15T07:17:03.0433333+00:00

my subscription is active , i have paid again in this month. i have personal subscription and i cant create a new document in word ether in one drive. i have used only 5% of my saving place in subscription but it shows info about that my cloud storage is full

Microsoft 365 and Office | OneDrive | For home | Other
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  1. GsN5034 - IA 78,875 Reputation points Independent Advisor
    2026-10-15T07:54:41.0133333+00:00

    Hello,

    It seems that your subscription isn't reflected in your Microsoft account.

    1. Did you purchase the subscription directly from the Microsoft Store?
    2. Could you please sign in with your Microsoft Account on the Services & Subscriptions page to see whether your Personal 365 subscription is active?

    https://account.microsoft.com/services

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  2. AI answer

    2026-10-15T07:17:20.7766667+00:00

    For a personal Microsoft 365 subscription, this usually means the account is seeing the wrong storage state, not that Word or OneDrive is actually out of space.

    1. Check the subscription status at Services & subscriptions. Confirm the Microsoft 365 Personal subscription is listed as active.
    2. Check the storage quota shown for the same personal Microsoft account by signing in and opening the Microsoft storage section: Sign in.
    3. In OneDrive, open Manage your OneDrive storage and review what is counted toward storage, including files, photos, and items in the Recycle Bin. Emptying the Recycle Bin can reduce usage.
    4. If Outlook.com is also affected, check mailbox storage and the Outbox, because Microsoft storage can affect Outlook.com mail as well.
    5. If the subscription was renewed recently, allow up to 24 hours for the subscription to become visible in storage management.
    6. If the subscription is active and storage still incorrectly shows full after that, contact Microsoft Support. For personal accounts, use Contact Microsoft Support or open the OneDrive app on mobile and gently shake the device to contact Support.

    What “cloud storage is full” means for a personal account:

    • OneDrive files can become read-only.
    • New uploads, edits, and sync can stop.
    • Outlook.com mail can stop sending and receiving.
    • Teams personal messages with attachments can be affected.

    What counts toward personal Microsoft storage:

    • OneDrive files and photos
    • Items in the OneDrive Recycle Bin
    • Outlook.com pictures and attachments, and other files stored with Microsoft apps and services
    AI-generated content may be incorrect. Read our transparency notes for more information.

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