Azure AI Foundry: Cannot Deploy Anthropic Claude Models — Marketplace Subscription Issue

Hello @Heorhii-7583 ,
Greetings,
The error MarketplaceSubscriptionCannotBeCompleted occurs when deploying third-party partner models (such as Anthropic Claude Haiku, Sonnet, or Opus) in Azure AI Foundry. Because these models are billed as Pay-as-you-go SaaS offerings via the Azure Marketplace, Azure must successfully establish a billing agreement during deployment. If this process is blocked, the deployment fails.

Here are the step-by-step solutions to resolve this issue, ranked from the most common self-service fixes to backend escalations:

Solution 1: Complete Your Billing Profile "Sold-To" Details (Most Common Fix)

For Microsoft Customer Agreements (MCA) and modern enterprise subscriptions, the Azure Marketplace API will automatically reject purchases if required legal or organizational metadata is missing from your billing account.

1. Sign in to the Azure Portal.
2. Search for and select Cost Management + Billing.
3. Select your active Billing Account / Billing Scope.
4. Under Settings on the left menu, select Properties.
5. Locate the Sold-to (or Affiliated Organization Address) section.
6. Ensure that the Organization Name, Country/Region, and full Address details are completely filled out and saved.
7. Note: It can take 24 to 48 hours for these changes to synchronize with the Marketplace billing APIs. Once synced, try redeploying the Claude model.

Solution 2: Verify Your Subscription Type

Some subscription types are restricted from purchasing third-party Marketplace products:

• Supported: Standard Pay-As-You-Go, Microsoft Customer Agreements (MCA), and Enterprise Agreements (EA).
• Unsupported: Free Trials, Azure for Students, and certain Azure Sponsorship or credit-based subscriptions cannot be used to deploy partner SaaS models. You will need to upgrade to a standard paid subscription.

 Solution 3: Check Azure Marketplace Purchase Policies

Your subscription or tenant may have a policy active that disables third-party purchases.

1. In the Azure Portal, navigate to your Subscription.
2. Under settings, ensure that Marketplace purchases are enabled and set to "All Allowed" or "Free + Paid".
3. If you do not have permission to modify this, contact your Subscription Owner or Tenant Administrator.

Solution 4: Request Internal Allowlisting (HIT Escalation)

If your billing details are fully updated, your subscription type is supported, and purchases are enabled, your subscription may be temporarily flagged by Microsoft’s automated fraud and risk-mitigation systems.

• To resolve this, you must open an Azure Support Request under Technical > Azure AI Foundry or Billing.
• Request the following: "Please escalate my subscription to the Marketplace / Human Intelligence Team (HIT) to allowlist the Anthropic Claude Marketplace offering."
• Be sure to provide your Subscription ID, Region, and a Correlation ID/Timestamp of a failed deployment attempt from your Azure Portal Activity Logs.

Note: Since you have already opened a formal support case for this issue, please verify Solution 1 first. If your billing profile is already completely filled out, please reply directly inside your open support ticket with a recent Correlation ID and Timestamp of the failed deployment. Our support engineers will immediately use those details to escalate your subscription (d9053d75-3aed-4cb2-ba81-719d8e68b865) to the backend Marketplace team for manual allowlisting.

Thanks,
Suhail Ahamed J