After adding my gmail account to Outlook I do not receive any email.

Jay Grady 20 Reputation points
2026-10-15T00:08:49.39+00:00

After adding my gmail account to Outlook I do not receive any email and no error messages. I have watched the send/receive process run and it doesn't fail. I have run repair, and it says the account is good. I have the same account set up on my iPhone and it works fine. I have deleted and readded the account 4 or 5 times with no change. This account has worked for years - I just had to change my Google password recently for another reason and this issue appeared.

Outlook | Windows | Classic Outlook for Windows | For home
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Manoel Barros 22,495 Reputation points Independent Advisor
2026-10-15T02:00:50.6266667+00:00

Hi!

When your Google password is changed, Google revokes the OAuth tokens that have access to Gmail. Classic Outlook stores this outdated token in the Windows Credential Manager. Try reconnecting your account as follows:

  1. Press Windows + R > type control > Under "View by," select Large icons > Click on Mail (Microsoft Outlook).
  2. Click Show Profiles > Remove your current profile > Close the Mail windows.
  3. Press Windows + R > Type control keymgr.dll > Press Enter.
  4. In the Credential Manager, look for any credentials that contain your email address (or the terms "Gmail" or "Google") under the Web Credentials and Windows Credentials sections > Select and delete those credentials > Restart your computer.
  5. Open the Mail settings again > Click Show Profiles > Select Add > Enter a name > Close the window.
  6. Open Classic Outlook > Sign in using the Google (OAuth) login option.

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  1. Jay Grady 20 Reputation points
    2026-10-15T16:04:57.6466667+00:00

    Did not work

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