Error Code: AADSTS5000224

Question

Error Code: AADSTS5000224

LemerySHS 0

Hello,

I am reaching out hoping to get this fixed ASAP.

All admins and users can't sign in to our Microsoft tenant. The error code "AADSTS5000224" appears whenever we try to log in to Entra Admin center. The exact error message is...

The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: [Moderator note: Personally Identifiable Information removed] Correlation ID: [Moderator note: Personally Identifiable Information removed]

Timestamp: 2026-10-14 23:27:15Z

I searched for solutions and found that an escalation to Microsoft Entra ID backend engineering team maybe needed to get this fixed.

We need help. Thank you!

0 comments

1 answer

Your answer

Answer 1

Hin Vo 1,535 Independent Advisor

HI @LemerySHS

If all Global Administrator accounts are receiving the same AADSTS5000224 (TenantDeauthenticated) error, this may indicate that the tenant has been deactivated, restricted, or placed under review. In such cases, Microsoft Support will need to perform additional validation and investigate the tenant status.

User's image

You can refer via: Microsoft Entra authentication and authorization error codes

As this is a user-to-user community forum and I am just a community member, I do not have access to Microsoft's internal systems or the ability to escalate cases directly to the Microsoft Entra ID engineering team on your behalf.

Therefore, I would recommend that your current administrator contact Microsoft Support by phone and request assistance from the Microsoft Data Protection Team. Please try to find the appropriate hotline number and explain that all administrators and users are affected by AADSTS5000224. Be sure to provide the tenant domain name, Trace ID, Correlation ID, and Timestamp from the error message so that a support ticket can be raised for further investigation.

You can find the appropriate support phone number here: Contact Microsoft customer support

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful.

LemerySHS 0 Reputation points

2026-10-17T00:58:59.88+00:00

@Hin Vo

I can see that you are indeed not a Microsoft Employee. I know you just commented on my post just to earn points in the community. Do you really think I will post here if I haven't tried troubleshooting the issue myself? Do you think I haven't tried contacting Microsoft? I did everything I can and none of them worked. I searched and found out that someone had posted the same issue here before and an EMPLOYEE replied, asking the user a few information before forwarding the issue to their backend engineering team. Guess what?? The issue got resolved.

Stop responding to community threads if you don't know how to fix an issue. I specifically mentioned "escalation to Microsoft Entra ID backend engineering team".. so, WHY DID YOU RESPOND? You know for a fact that you are not an employee, and you are not from the backend engineering team. Why respond with generic information? Stop doing that. Do not assume that everyone who posts here are incapable of doing research and attempting to fix the issue themselves. I find your comment infuriating.