How to verify my Authenticator account

If Microsoft Authenticator is not letting the account be verified, use this path:

1. Open the sign-in prompt and look for another verification option.
   • Choose options such as Use a different way to sign in, Show more verification options, or I’m on the authenticator app if available.
   • If another method is already registered, use email, phone, passkey, or another authenticator method.
2. If this is a personal Microsoft account, add another sign-in method.
   • Go to the Microsoft account Security tab.
   • Select Manage how I sign in.
   • Select Add a new way to sign in or verify.
   • Add an email address, Microsoft Authenticator, or a passkey.
   • Enter the security code sent to that method to confirm it.
3. If this is a work or school account and the sign-in shows “Let’s keep your account secure”:
   • Select Next in the sign-in window and follow the prompts to add another verification method.
   • Or go to the Security info page in MySign-ins, select Add sign-in method, and complete setup.
4. If Authenticator shows an error or will not complete sign-in:
   • Make sure push notifications are enabled.
   • Make sure the device has network connectivity.
   • Open Authenticator and confirm the app opens normally and the account is listed.
   • Update Microsoft Authenticator from the device app store.
   • Restart the device.
   • If needed, remove the account and try signing in again.
5. If the problem started after changing phones or reinstalling Authenticator for a work or school account:
   • This commonly requires the organization’s IT admin or helpdesk to reset MFA or allow re-registration.
   • After that reset, sign in again and set up Authenticator from the beginning.
6. To make future recovery easier:
   • Keep security info up to date.
   • Microsoft recommends having multiple verification methods, and strongly recommends three pieces of security info for personal accounts.

Microsoft Authenticator can be used for personal, work, and school accounts, and it supports sign-in approval, one-time verification codes, and passwordless sign-in.

• Microsoft account security info & verification codes | Microsoft Support
• Troubleshoot problems with Microsoft Authenticator | Microsoft Support
• About Microsoft Authenticator | Microsoft Support
• Verifying your identity when signing in | Microsoft Support
• How to use two-step verification with your Microsoft account | Microsoft Support
• I Can't Verify My Identity on Microsoft Authenticator App - Microsoft Q&A