Microsoft 365

Question

Microsoft 365

michael bryant 0

Looking to cancel my Microsoft 365 subscription. I thought I needed it for a class however, I did not. Also I want to keep my msn email please.

Baraniwala Chamali Lalanthi Liyanage 530 Reputation points

2026-10-14T18:28:37.49+00:00

Hi Michael,

Good news! Canceling your Microsoft 365 subscription will not delete or close your @msn.com email account. Your email address is tied to your Microsoft account and is permanently yours regardless of active subscriptions.

Here is the quick way to cancel it:

Go to your Services & Subscriptions page: account.microsoft.com/services

Sign in with your MSN email.

Find your Microsoft 365 subscription, click Manage, and then select Cancel subscription. (If you only see Turn off recurring billing, select that instead. It means you won't be charged again).

🚨 Important Warning About Storage: While you keep your email, your cloud storage will drop from the paid 1TB back to the free limits (5GB for OneDrive/Attachments and 15GB for Outlook).

Before you cancel, check how much storage you are using. If you are currently using more than 5GB, your MSN email will stop receiving new messages after the cancellation until you delete old files or emails to get under the free limit.

Hope this helps, and good luck with your class!

1 answer

Your answer

Baraniwala Chamali Lalanthi Liyanage 530 Reputation points

2026-10-14T18:28:37.49+00:00

Hi Michael,

Good news! Canceling your Microsoft 365 subscription will not delete or close your @msn.com email account. Your email address is tied to your Microsoft account and is permanently yours regardless of active subscriptions.

Here is the quick way to cancel it:

Go to your Services & Subscriptions page: account.microsoft.com/services

Sign in with your MSN email.

Find your Microsoft 365 subscription, click Manage, and then select Cancel subscription. (If you only see Turn off recurring billing, select that instead. It means you won't be charged again).

🚨 Important Warning About Storage: While you keep your email, your cloud storage will drop from the paid 1TB back to the free limits (5GB for OneDrive/Attachments and 15GB for Outlook).

Before you cancel, check how much storage you are using. If you are currently using more than 5GB, your MSN email will stop receiving new messages after the cancellation until you delete old files or emails to get under the free limit.

Hope this helps, and good luck with your class!

Answer 1

To cancel a personal Microsoft 365 subscription and keep the email account:

Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that purchased the subscription.
Select Cancel subscription. It might appear as Upgrade or Cancel.
Review the Please review section.
At the bottom, select I don't want my subscription and follow the on-screen steps to confirm.

If Cancel subscription is not shown and Turn on recurring billing appears instead, the subscription is already set to expire on the date shown. No further action is required, and the subscription can still be used until it expires.

If the subscription was purchased through Google Play, the Apple App Store, or a third-party retailer, cancellation must be handled with that seller.

About keeping the MSN email:

Canceling Microsoft 365 changes storage back to the free allowance: 5 GB of cloud storage and 15 GB of Outlook.com storage.
The email account is not stated as being removed, but if storage usage is over the free allowance after cancellation:
- new OneDrive uploads, edits, and sync stop
- Outlook.com email sending and receiving stop
- after 6 months, OneDrive and its files may be deleted

Before canceling, reduce OneDrive and Outlook.com storage usage if it is above the free limits.