Copilot Issues

Riley Rahr 0 Reputation points
2026-10-14T15:23:38.2666667+00:00

When I highlight a text and hit send to copilot, it does not load the text into a prompt. This is very inconvenient and I had never had a problem up until this last copilot update. I even registered a new account and it worked for the night under the old copilot, but it automatically updated to this new version and it won't work again. I have troubleshooted everything from restarting edge, turning settings on and off in copilot, and much more. I need to get this fixed as it is very inconvenient.

Microsoft Copilot | Windows Copilot | Feature
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  1. AI answer

    2026-10-14T15:23:53.6533333+00:00

    Based on the symptoms and the fact that this started after the Copilot update, the most relevant supported guidance is:

    1. Refresh the page in Edge and test again.
    2. If Copilot opens but shows blank, error, or fails to load content, verify the device has an active internet connection.
    3. In Edge, test whether the Copilot service endpoint is reachable by opening https://edgeservices.bing.com/edgesvc/shell in a browser tab. If it does not load, a network or firewall block is preventing Copilot from working.
    4. If the endpoint loads but Copilot still fails after several retries, check whether there is a service outage on the Microsoft 365 Service health status page and retry later.
    5. If the Copilot pane shows Sign in or Try again, sign in again. If Try again appears, sign out of the Edge profile and sign back in, then close and reopen the sidebar.
    6. If multiple personal accounts are being used, test the affected account in a new private browsing session:
      • Start a new private browsing session.
      • Go to https://copilot.microsoft.com/.
      • Sign in with the personal account to test.
      • If redirected to https://copilot.com/, that account has moved to the updated experience.
      • If it stays on https://copilot.microsoft.com/, that account has not moved yet and can continue there until migration completes.
    7. If old chats or content are missing after the update, confirm the same sign-in method is being used as before. For Google or Apple sign-in, use the matching Continue with Google or Continue with Apple button. Then quit and reopen Copilot or refresh the web page, follow any in-app migration messages, and allow more time for content migration to finish.
    8. If the issue continues, report it from the Copilot app:
      • Select the ellipsis (…) in the upper-right corner.
      • Select Send feedback.
      • Select Report a problem.
      • Include when the issue started, device and operating system details, and a screenshot.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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