Upgrade MS 365 - Cash back for payment of former version

Stephan Gerard 0 Reputation points
2026-10-14T10:51:02.7066667+00:00

I Paid the LIcence of my Office Family a few day ago and the same day I decided to upgrade to MS Premium .
Then I paid a double fee. Please refund the Family version license as soon as possible.

Thanks a lot

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 939.6K Reputation points Independent Advisor
    2026-10-14T11:28:55.1433333+00:00

    The process to upgrade from one version of Microsoft 365 to a version with more features is provided on the link below.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions

    If you did not cancel the Family subscription first to get a refund, when you upgrade to a version of Microsoft 365 with more features, you are charged for a full new subscription, then the remaining time on the previous subscription is converted to the new subscription on a pro-rate percentage basis (in this case 78%) and added to the new subscription.

    Log into your Microsoft account on this link and check the expiry date on your subscription to ensure the subscriptions have been added together.

    https://account.microsoft.com/services/

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.