Azure account stuck in "under review" for 11+ business days - no email, cannot create support ticket (no subscription yet)

Question

Azure account stuck in "under review" for 11+ business days - no email, cannot create support ticket (no subscription yet)

Hazel Zhang 0

I signed up for an Azure account (Pay-As-You-Go, company details submitted: business license + legal representative ID of a Chinese company) around Oct 1, 2026. Since then, the signup status page (signup.azure.com/screen) keeps showing "你的帐户正在审核中" (Your account is under review).

Latest check Oct 14, 2026: still under review (tracking page SessionID: 172161b1-3ff0-45a5-a94f-c909104925de). This is now 11+ business days, far beyond the usual few hours to 3 business days.

What I have already tried:

Checked email continuously since Oct 9: no notification email at all (inbox + junk + searched all folders for "Azure": zero results).
- Cannot create a support ticket in the Azure portal: the Help + Support blade spins forever / fails to load (the account has no subscription yet, which may be related).
- - Called Azure China phone line 400 820 3800: was told Azure issues require an existing ticket/subscription and cannot be transferred to a human agent.
  - Could a Microsoft moderator please help escalate this signup review? The company details (business license, legal representative ID) were all submitted during signup and everything matches the official business registry. Account email: fce998 [at] hotmail.com (display name: Hazel Zhang). Happy to provide any additional verification if needed.

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Answer 1

Eleven business days with no email at all usually means the verification is stalled rather than actively being reviewed, and unfortunately nobody answering here can approve it directly. Here is what actually moves these cases:

Check for a missed verification email first. Confirm the email address on the signup is correct and can receive external mail, then search your inbox, junk folder, and any company mail quarantine for messages from the Azure accounts team. A surprising number of these stalls turn out to be a request for more information that never reached the requester.
Re-check the documents you submitted. The most common cause of a silent stall is a document that could not be validated: a blurry or cropped photo of the business license, an expired document, or the company name on the license not matching exactly what was entered at signup. If the tracking page lets you re-upload, submit a clear, complete scan and make sure every name matches exactly.
Use a support channel that works without a subscription. Billing and subscription support is free even with no paid plan, and the virtual support agent on the Azure support site can route account verification cases. The phone line you called only handles existing subscriptions, so ask specifically for signup verification assistance, and make sure you are contacting support for the right cloud: global Azure and Azure China run separate signup and review processes.
Keep your SessionID visible here and ask for an escalation. This forum is community-run, so moderators have limited pull on account reviews, but having the SessionID in the thread lets them flag it to the accounts team if that path is available.

Once a reviewer actually picks the case up and the documents are in order, these are normally cleared within a few business days, so the re-upload plus an escalation request is your fastest path.