XBOX won't sign me in after a Windows Update 0x87DD0005

Question

XBOX won't sign me in after a Windows Update 0x87DD0005

KingRay Boss 0

No matter what I do, I get the above error trying to sign in to Microsoft Solitaire & Casual Games. I have a subscription. I'm signed on to XBOX with my browser, but the game won't sign in and I have to play as Guest without all my settings & how far I've gotten with various games in that collection. HELP! Bots are useless and I'm spending too much time reading instead of playing. What a waste of my time. I'm getting charged for that game whether I can play it or not.

My machine installed a Windows Update before this started happening. I played yesterday for a while, so it's not my computer, dangit. How can I be logged in with my browser, but not inside the game. I supposedly cleared cache, tried to reset, and reinstalled XBOX Live and the game.

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Answer 1

For error 0x87DD0005, the documented fix is to make sure the Xbox app and Gaming Services are fully refreshed, then retry sign-in.

Restart the PC first. A bad service state after updates can block sign-in.
Make sure Gaming Services is up to date.
- Open PowerShell as Administrator.
- Run:
```
     get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
```
- In the same PowerShell window, run:
```
     start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
```
- Install Gaming Services from the Store page that opens.
Make sure the Xbox app is up to date.
- Open PowerShell as Administrator.
- Run:
```
     get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
```
- In the same PowerShell window, run:
```
     start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
```
- Install the Xbox app from the Store page.
If sign-in still fails, resync the system clock.
- Go to Settings > Time & language > Date & time.
- Turn on Set time automatically.
- Select Sync now.
Clear cached Xbox sign-in tokens.
- Open Credential Manager.
- Select Windows Credentials.
- Under Generic Credentials, remove entries that start with or contain Xbl.
- Restart the PC and try again.
If the issue started only on this Windows profile, test with a new local Windows user account and try signing in there. If it works in the new profile, the original profile has a local sign-in cache problem.

Note: removing and reinstalling Gaming Services or the Xbox app is a repair step. It should not remove game progress stored with the account, but local app state may be refreshed.