Login Loop Issue – Unable to Access Microsoft for Startups Azure Portal

Jason Welty 0 Reputation points
2026-10-14T02:41:12.7533333+00:00

i am trying to log into ms for startups, and cannot even get past this initial page. keeps telling me to "login again"

and get this error message:

{
  "sessionId": "bb7f9a8eda9347eabbc08ede460bb363",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: fde6d502-9fce-43da-bf86-4a4d58b16500 Correlation ID: 89e06be4-9c89-49a4-a741-461caa05b4cc Timestamp: 2026-10-14 02:37:57Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

then i end up at. another dead end with this error message:

Pick an account
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

i am stuck in this loop, and cannot login or create an azure account to start using azure services..

this is very frustrating. can someone please help me finish setting up this microsoft for startups account?

Thank you

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

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  1. Rukshan edirisinghe 1,885 Reputation points
    2026-10-14T04:40:57.9266667+00:00

    Hi @Jason Welty

    The error explains what's going on. Your personal Microsoft account (live.com) is being sent to a directory called "Microsoft Services", and your account doesn't exist there, so the portal keeps bouncing you back to sign in. It's a directory mix-up, not a problem with your account or your Startups benefits.

    Try this:

    1. Open a private/incognito window so no old sign-in session gets reused.
    2. Go straight to https://portal.azure.com instead of using the link from the Startups site, and sign in with the same account you used to sign up for Microsoft for Startups.
    3. Once you're in, click the Settings (gear) icon at the top right and open Directories + subscriptions.
    4. Select All Directories, find your own directory (often called "Default Directory"), and click Switch.
    5. While you're there, set Startup directory to that directory, so the portal opens in the right place next time.

    Your Startups subscription should show under Subscriptions in that directory. Also, it's best not to post trace or correlation IDs publicly. If support asks for them, share them privately.

    Does the portal let you in when you go to portal.azure.com directly, or does the loop happen there too?

    If this resolved your issue, please consider accepting it as the answer. If you still end up in the "Microsoft Services" tenant, let me know and I'll be happy to keep helping.

    Reference:

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