the 365 subscription I purchased on September 16 2026 is not showing on my account

If a Microsoft 365 subscription purchased on September 16, 2026 is not showing on the account, the supported checks are:

1. Sign in to Services & subscriptions at https://account.microsoft.com/services using the Microsoft account that was used to buy the subscription.
2. If the subscription appears with options like Manage, Cancel, or Change payment, it is billed by Microsoft and can be managed there.
3. If it does not appear, check whether the purchase was made through a third party such as Apple App Store, Google Play, Amazon, or another retailer. In that case, billing and subscription management must be handled with that provider directly.
4. If multiple Microsoft accounts exist, check each account. A subscription can be attached to a different Microsoft account than the one currently signed in.
5. Check order history for the account used to make the purchase. If the order appears there, use that same account to check Services & subscriptions.
6. If the charge was directly from Microsoft but the subscription still does not appear under any account, contact Microsoft Support through https://go.microsoft.com/fwlink/?linkid=2258335 or https://support.microsoft.com/en-us/contactus/ and provide the purchase date, amount, receipt, and payment details privately.

If the subscription was bought as a physical box or card, the subscription may not start until the product key is entered.

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