Azure administrator MFA lockout.

Dear Microsoft Support Team,

I am seeking assistance with an Azure administrator MFA lockout.

I am the sole administrator of a personal Azure tenant, accessed using my Microsoft account (Hotmail).

After replacing my mobile phone, I lost access to the Microsoft Authenticator registration associated with Azure.

Although I can successfully access my personal Microsoft account and have configured Authenticator on my new phone, Azure continues requesting verification through the previous Authenticator registration.

Troubleshooting already completed:

Confirmed that no alternative MFA verification methods are available.

Attempted to re-register Authenticator without success.

Contacted Microsoft telephone support multiple times but was redirected to password recovery or disconnected.

Attempted to obtain assistance through a separate Azure tenant, but could not successfully submit a recovery request.

As I am the only administrator, I cannot reset the Azure MFA registration myself.

Request for Microsoft Moderator Assistance

I understand from similar cases on Microsoft Q&A that sole-administrator MFA lockouts can be escalated to the Azure / Microsoft Entra Data Protection team.

Could a Microsoft moderator please assist in initiating this escalation or arranging contact with the appropriate recovery team?

I can provide my tenant ID, affected account, contact details and any necessary ownership verification privately through an official Microsoft support channel.

Thank you for your assistance.

/cc @Raja Pothuraju,