Unable to Access Microsoft Credentials Support – Engage Center Stuck Loading

Hello,

I'm trying to contact Microsoft Credentials Support regarding an urgent PL-300 exam rescheduling issue, but the Engage Center portal is not working.

I'm able to sign in successfully, but the page remains stuck on a white screen with animated loading bubbles. The Service menu does not load, and the Help section only provides articles, with no option to submit a support request. I've tried different browsers, accessed the support link multiple times, and followed the suggested troubleshooting steps without success.

My exam is scheduled for October 15, 2026. I contacted Pearson VUE, but they informed me that I cannot reschedule because my voucher expired in August, even though I'm requesting a date within the October 18 exam completion deadline.

I was directed to Engage Center as the official channel for Credentials Support, which is why I'm reaching out here.

Is there a known issue with the Engage Center portal? More importantly, is there an alternative way to contact Microsoft Credentials Support, submit a ticket, or escalate this issue before my exam?

I would appreciate assistance beyond being redirected to Pearson VUE or the same nonfunctioning support portal.

Thank you for your assistance.