For meetings on Windows, install or refresh the audio driver with these steps:
- Use Windows Update first.
- Go to Start > Settings > Windows Update.
- Select Check for updates.
- Install any available audio driver updates.
- Restart the PC.
- If no newer driver is installed, update it in Device Manager.
- Select Start, type Device Manager, and open it.
- Expand Sound, video and game controllers.
- Right-click the audio device and select Update driver.
- Select Search automatically for drivers.
- Follow the on-screen steps.
- Restart the PC after the update.
- If meetings still have no sound, reinstall the audio driver.
- In Device Manager, expand Sound, video and game controllers.
- Right-click the audio device and select Uninstall device.
- Confirm the uninstall if prompted.
- Restart the PC.
- Windows will automatically reinstall the audio driver after restart.
- If the audio device is still missing, install the driver software from the device manufacturer.
Keeping the audio driver updated can fix no sound, distorted audio, crackling, microphone, and headset issues that affect meetings.