help me get my acc back

How412 0 Reputation points
2026-10-13T20:54:12.9933333+00:00

I have gotten my gmail account hacked and they took alot but i got everything exept microsoft back they changed email i tried to change it back but it gave me a email to confirm it when i was asleep then i had to leave for school now they changed it again and i needd to wait 30 days to ask to change again can someone help resolve this issue i have information on where it was made my birth date and also the one game that cost money minecraft was a gift and i could have them confirm it was me

Windows for home | Windows 11 | Accounts, profiles, and login

1 answer

Sort by: Most helpful
  1. Jeronimo Fuerte 46,760 Reputation points Independent Advisor
    2026-10-14T01:06:05.8233333+00:00

    I’m sorry you’re going through this issue with your account. In this case, Microsoft support agents are not able to make changes to account information, such as adding or removing details, because those protections are in place to help keep your account private and secure. I understand this may not be the outcome you were hoping for, and I truly appreciate your patience.

    The best next step is to complete the account form here; it is not the same as the recovery one: https://aka.ms/recovermyaccount

    Once you submit it, your request will be reviewed by the team that handles account recovery situations like this. They will reach out to you by email with the next steps or let you know if they need any additional information to continue helping you.

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.