Outlook issues

Neal McKinney 0 Reputation points
2026-10-13T20:29:26.1866667+00:00
  1. some Outlook messages to get to me or "junk"
  2. Some contacts disappear.
  3. Calendar reverted to 2023.
  4. Texts sometimes come back after being deleted.
Outlook | Windows | Classic Outlook for Windows | For home
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  1. Vikki-T 12,070 Reputation points Microsoft External Staff Moderator
    2026-10-14T08:55:00.57+00:00

    Hi Neal McKinney,

    I understand how concerning it can be when emails, contacts, and calendar entries seem to disappear or return unexpectedly.

    In classic Outlook, first open the affected area, such as Mail, Calendar, or People. The View tab should appear on the ribbon across the top of the Outlook window, usually near the Folder tab.

    If the ribbon is collapsed and you cannot see the available commands, press Ctrl + F1 to expand it. Then select View > View Settings > Filter and review whether any filters are currently applied, as these may prevent certain items from appearing.

    Since you reported several separate issues, please let me know which one you would like to address first: missing emails, missing contacts, the calendar showing only older entries, or deleted messages returning. This will help me to suggest the most relevant next steps without making unnecessary changes. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Neal McKinney 0 Reputation points
    2026-10-13T20:33:50.9233333+00:00

    how do i get to the view tab?

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  3. AI answer

    2026-10-13T20:29:44.32+00:00

    For classic Outlook for Windows, these symptoms map to a few known causes and checks:

    1. Messages going to Junk or not appearing
    • Check whether Outlook is permanently deleting suspected junk instead of moving it to the Junk E-mail folder:
      • Home > Junk > Junk E-mail Options
      • On the Options tab, clear Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder.
    • If messages seem to be missing from a folder, they may be hidden by a view filter rather than deleted:
      • View tab > View Settings > Filter
      • Review filters on Tasks, More Choices, and Advanced.
    • If using a Samsung device with the default mail app, its Spam addresses list can cause new messages to move to Junk or Unwanted. On the device, open the mail app, go to Settings > General Settings > Spam addresses, and remove any incorrect entries.
    • If mail was deleted, first check Deleted Items and Junk Email. Deleted Outlook items can often be recovered from those folders, and in some cases even after Deleted Items is emptied.
    1. Contacts disappearing
    • If contacts or other items seem to disappear from a folder, first check for a filtered view:
      • View tab > View Settings > Filter
      • Remove any filtering that could be hiding items.
    • If contacts were actually deleted, recovery may be possible from Outlook’s deleted items recovery options, depending on the Outlook version.
    1. Calendar reverted to 2023
    • If calendar items are not visible, a folder view filter is a supported cause for items disappearing from an Outlook folder.
      • In the Calendar folder, go to View > View Settings > Filter and review any active filters.
    • If calendar items were deleted, check whether they can be recovered through Outlook deleted item recovery.
    1. Deleted items or changes coming back
    • There is a documented Outlook.com issue where deleted emails can revert back to the Inbox and the issue is under investigation.
    • For Outlook.com connected accounts, a workaround is to delete the message from the originating account’s Inbox. Example: if the connected account is Gmail, delete it from Gmail directly.

    If the main issue is in classic Outlook on Windows, start with the Outlook view filter and Junk E-mail settings, because both can make items appear missing without actually being lost.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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