Thank you for the information. Did you try and connect it via USB cable to your laptop? This is the USB that usually comes with it inside the box. This specific model of monitor has a USB upstream cable connected between the monitor and your computer. Without that cable, the monitor can display your laptop screen normally while its webcam is unavailable or not detected.
If this is your setup(connected via USB upstream cable) then try these steps:
Check Windows camera settings
- Open Settings → Bluetooth & devices → Cameras.
- Select the MSI camera, if it appears.
- Confirm that Windows can display its preview.
Select it in Teams and Zoom
- Microsoft Teams: Settings → Devices → Camera → select the MSI camera.
- Zoom: Settings → Video & effects → Camera → select the MSI camera.
Let me know if the option to select the MSI is available or not.