Copy files from Office 365 to PC

Good day Stephen, 

I understand that you want to copy your Office 365 files to your PC, but you can no longer access the account that was used to store them. If the files were stored in OneDrive for Business, access depends on the status of the account and the organization's retention settings.  

Please note Microsoft Support cannot grant access to organizational data or bypass an organization's administrators. If you don't have administrative access, please contact your organization's IT administrator as soon as possible because data retention periods are limited. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

Option 1: Contact your organization's administrator to restore the account 

If the account was deleted within the last 30 days, the administrator can usually restore it from the Microsoft 365 admin center. 

The administrator can: 

Sign in to the Microsoft 365 admin center. 

Go to Users > Deleted users. 

Select the deleted account. 

Choose Restore user and complete the restoration. 

Confirm that access to OneDrive has been restored. 

If the account wasn't deleted but is currently inactive or blocked, please ask the administrator to reactivate the account. 

After access is restored: 

Please sign in to your work account at OneDrive on the web from your PC. 

Select the files and folders you want to keep. When multiple files or folders are selected, OneDrive normally downloads them as a ZIP file. 

Select Download. 

Save the files to your PC. 

Option 2: Request file retrieval from the administrator 

If restoring the account isn't possible, the administrator can check whether the OneDrive data is still available and retrieve the files on your behalf. 

The administrator can: 

Access the former OneDrive site. 

Download the required files. 

Copy the files to another active account or SharePoint library. 

Share the recovered files with you through an approved method. 

You can share the following articles with them for reference:  

OneDrive retention and deletion - SharePoint in Microsoft 365 | Microsoft Learn 

Step 5 - Give another employee access to OneDrive and Outlook data - Microsoft 365 admin | Microsoft Learn 

Option 3: Request a OneDrive restore 

If the account no longer appears under Deleted users, a SharePoint administrator can check whether the deleted OneDrive is still within the retention period and restore it before recovering the files. 

For more detailed information, please refer to the following articles. 

The admin can refer to the following article for more information: Restore a deleted OneDrive - SharePoint in Microsoft 365 | Microsoft Learn 

If you have any questions, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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