Artifact Signing identity validation stuck "In Progress" after Verified ID name mismatch: link already used, cannot delete

Hello,

Our organization identity validation (Public, France) for Artifact Signing is stuck and we cannot move forward.

• Identity validation request ID: 3c159a6c-1361-4fbe-81fd-aea715345892
• Status in the portal: "Action Required" in the list, "In Progress" in the details

What happened:

1. We followed the "Please complete your verification here" link and presented a Verified ID. It failed with: "Error: Name mismatch. Please go back to Artifact Signing to update your contact details."
2. The mismatch came from our Entra user profile (missing middle names, and an accent not present on the ID document). We have since updated the profile's given name and surname to match the ID document exactly.
3. The verification link now returns "No Access. Sorry, this link has been used already."
4. Deleting the request fails with "Deletion of identity validation request failed. Request data is updated by some other source." (CorrelationId a724a9fe-1427-c882-3a6b-e8aacb6b79e1)

We are on the Basic support plan, so we cannot open a technical ticket.

Could you either reset the verification step of this request so we can present the Verified ID again, or allow it to be deleted so we can submit a new identity validation request?

Thank you.