How to find Microsoft files: ONE NOTE en-us and 365 en-us and delete them.

Question

How to find Microsoft files: ONE NOTE en-us and 365 en-us and delete them.

Bob Bowker 0

Unable to install new MS Office24 Program. I used other uninstall program to remove 365 Office. When running install Office24, it tells me those 2 files need to be removed. I've searched for them with several different way's, but with no results. Would reinstalling 365Office, then uninstall using MS Office uninstaller?

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3 answers

Your answer

Answer 1

Hi, Bob Bowker

Those names are registered Office components, not normal files, so File Explorer search will not find them. Reinstalling Microsoft 365 may put the same components back.

Here are some suggestions you can try:

Press Windows + R, type appwiz.cpl, and press Enter. In Programs and Features, look for Microsoft 365 - en-us, Microsoft OneNote - en-us, Office 16 Click-to-Run Localization Component, or any separate Office language pack. Uninstall each matching entry, then restart. This approach resolved the same Office 2024 installation conflict.

Also check Settings > Apps > Installed apps. Search separately for Office, Microsoft 365, OneNote, and en-us. Remove any remaining trial, language, Visio, or Project component. A stand-alone Office app can also block installation if its 32-bit or 64-bit version does not match Office 2024.

If the entries still cannot be removed, it is recommended that you install Office 2024 using the latest Office Deployment Tool with the RemoveMSI option. This removes older MSI-based Office products and language resources during installation without reinstalling Microsoft 365.

Answer 2

EmilyS726 273K Independent Advisor

Can you take a screenshot so I can see the exact error message and the wording? it is possible that you need to do something in the registry, but the exact wording matters.

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Answer 3

Do not reinstall Microsoft 365 first; run Microsoft’s Office uninstall troubleshooter to remove the residual OneNote and Microsoft 365 en-us components, which are installed Office components rather than files you can reliably locate with Windows Search.

Remove the remaining Office components

Open Microsoft’s Uninstall Microsoft 365 or Office from a PC page and start the uninstall troubleshooter.
When Windows says the site is trying to open Get Help, select Open.
Choose the Microsoft 365/Office installation that must be removed.
Complete every prompt, and then restart the computer when requested.
After restarting, run the Office 2024 installer again.

The troubleshooter supports removing Microsoft 365 and earlier Office releases on Windows 10 or later. It cannot remove Office 2024 itself, which is not what needs removal in this case.^1^

Uninstalling Office applications does not delete Word documents, Excel workbooks, or other personal files.^1^

If the troubleshooter finds nothing or Office 2024 still reports the conflict

Use Microsoft’s documented manual uninstall procedure rather than deleting arbitrary files or registry entries yourself. It covers leftover Click-to-Run services, scheduled tasks, folders, installer registrations, and entries such as Microsoft Office <Edition> - en-us.^2^

Manual cleanup is lengthy and includes registry changes; create a restore point or registry backup and follow only the section matching the old installation type.

If the former Office installation came from the Microsoft Store, use PowerShell as Administrator instead:

Get-AppxPackage -Name "Microsoft.Office.Desktop" |
    Remove-AppxPackage

# No output from this command means it was removed:
Get-AppxPackage -Name "Microsoft.Office.Desktop"

This PowerShell method applies specifically to the Microsoft Store installation type.^1^

Restart Windows once more and retry Office 2024. Reinstalling Microsoft 365 and uninstalling it again is unnecessary and may simply recreate the same registered components.

References