Store developer account: “Account creation failed” after verification complete

Douglas Palmer 0 Reputation points
2026-10-11T19:10:56.5066667+00:00

My Microsoft Store developer (company) account shows Verification complete: email, business and employment are all Verified (publisher Starin Solutions LLC). Every time I click Finish account setup I get: “Account creation failed. Account status check failed from vetting service. Cannot proceed with enrollment: Failed to get account status from Oneness API: both /enrollment and /accounts calls failed.” Reference: 97d888e4fe9842a054dd978088f631bf. Retry fails the same way. Support cases 2610110010001427 and 2610070010002129 are open with no response. Can someone at Microsoft escalate this?

Microsoft Partner Center | Other

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