usb port not connecting when laptop is shut down or left on for a while

anna driver 0 Reputation points
2026-10-11T13:53:30.2+00:00

when i have my usb port hub plugged in and rather leave my laptop on or shut it down and try turn it back on i cant use whatever is plugged in or the usb port on its own it seems as if there's no connection

Windows for home | Windows 11 | Devices and drivers
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-10-11T13:53:47.71+00:00

    Try these steps in order:

    1. In Device Manager, expand Universal Serial Bus controllers.
    2. Right-click each USB Root Hub device, select Properties, open the Power Management tab, and clear Allow the computer to turn off this device to save power.
    3. Do the same for any Generic USB Hub entries.
    4. Restart the laptop and test the USB port again.

    If the problem continues:

    1. Disconnect the USB hub and test the device directly in the laptop USB port.
    2. Unplug and reconnect the device.
    3. Use the cable that came with the device if available, because not all USB-C compatible cables support all features.
    4. If the device or hub has its own power supply, connect that power supply.

    If the USB port still does not respond after the laptop has been idle or restarted:

    1. In Device Manager, right-click each USB Root Hub and Generic USB Hub, select Uninstall device, then restart the laptop so Windows reinstalls the USB drivers automatically.
    2. If the laptop is a Surface, shut it down from Start > Power > Shut down, wait 10 seconds, then press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, and appears again. Then reconnect the USB device.

    If the issue only happens through the hub but not when devices are connected directly, the hub or its power/cable path is the likely cause.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. DaveM121 939.1K Reputation points Independent Advisor
    2026-10-11T14:26:26.7466667+00:00

    The best option is to go to the support page for your laptop on the manufacturers website, then from there, download and install (not update) the version of Chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.