My account has been changed email!

If the sign-in email was changed, the fastest recovery path is to use the Microsoft account recovery and support flow.

1. Start with the Sign-in Helper tool. It checks the account status and guides the available recovery steps: Sign-in Helper tool
2. If the original email is no longer recognized, use the account recovery form and provide a working email address that can receive updates. Include as much detail as possible about the account. Helpful details can include:
   • previous passwords
   • contacts or email subject lines used with the account
   • older account details that may have been set when the account was created
3. If the sign-in alias was changed, try any other alias or phone number that was previously added to the account. Microsoft notes that if one email is not recognized, another alias or phone number on the same account may still work.
4. To contact Microsoft Support:
   • Go to Contact Microsoft Support
   • Enter the problem and select Get Help
   • If needed, select Contact Support to reach the best support option
5. Important limitation: support agents are not allowed to send password reset links or directly access and change account details. Recovery still depends on verifying account ownership.

If the account was used on Xbox or Windows, checking the signed-in account details on those devices may help identify the current sign-in address before submitting recovery.

References:

• I can't sign in to my Microsoft account | Microsoft Support
• My username and password have stopped working | Microsoft Support
• Help with the Microsoft account recovery form | Microsoft Support
• Change the email address for your Microsoft account | Microsoft Support
• How to check if your email address is a Microsoft account | Microsoft Support
• My Account has been hacked and the email has been changed. - Microsoft Q&A
• Microsoft Account got hacked. - Microsoft Q&A