Artifact Signing identity validation stuck: Au10tix says "you do not meet requirements to create a Verified ID"

I am setting up Azure Artifact Signing (Trusted Signing) for my company, Micros Trader (United States). The account and the Artifact Signing Identity Verifier role are in place and the organization identity validation shows "Action Required".

When I follow the "complete your verification" link, Microsoft Authenticator asks for a Verified ID. The Au10tix ID check failed the face match against my valid Texas driver's license (the photo clearly matches), and Au10tix now shows "Sorry, you do not meet requirements to create a Verified ID at this time" with no way to retry. The "Get Support" button only leads to a help article.

I deleted the first request and created a new one; the new link lands on the same Au10tix lockout.

Identity validation id begins c77fb26 (I will share the full id and tenant privately).

Primary email on the request: ******@microstrader.com

Could someone from the Artifact Signing team reset the verification or complete it through an alternative path? Thank you.