sound coming from speakers but not from audio jack when headphone use

Devender Bhatia 0 Reputation points
2026-10-10T12:08:21.8866667+00:00

sound coming from speakers but not from audio jack when headphone use

Windows for home | Windows 10 | Devices and drivers
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  1. AI answer

    2026-10-10T12:08:40.96+00:00

    For Windows 10, try these steps in order:

    1. Select the correct output device:
      • Select Start > Settings > System > Sound.
      • Under Output, select the correct audio device.
      • Make sure the volume is not muted and the slider is turned up.
    2. Set the headphones or speaker device as the default playback device:
      • Go to Start > Settings > System > Sound.
      • Under Related settings, select Sound Control Panel.
      • On the Playback tab, select the audio device, then select Set Default.
    3. Check the physical connection:
      • Make sure the headphone plug is fully inserted.
      • If the PC has multiple 5 mm jacks, make sure the headphones are connected to the correct jack.
      • Check that speaker or headphone cables are secure.
      • If headphones are plugged in, unplug and reconnect them.
    4. Check volume and mute on all controls:
      • Confirm mute is off.
      • Turn up Windows volume and any volume controls on the headphones, speakers, or app.
    5. Turn off audio enhancements:
      • Select Start > Settings > System > Sound.
      • Select the playback device, then Properties.
      • Open the Enhancements tab, select Disable all enhancements, then select OK.
      • If there is no Enhancements tab, select Advanced and turn off any available audio effects.
    6. Run the automated Audio troubleshooter in the Get Help app.

    If the headphone device does not appear at all in Sound settings, check Device Manager:

    1. Check the audio device in Device Manager:
      • Select Start, type Device Manager, and open it.
      • Expand Sound, video and game controllers.
      • If the audio device appears, right-click it and select Enable device if that option is available.
      • If it does not appear, select View > Show hidden devices, then Action > Scan for hardware changes.
    2. Reinstall or update the audio driver:
      • Go to the PC or sound card manufacturer’s support website.
      • Download the latest audio driver for the installed Windows version.
      • Install it, then restart the PC.

    Also note: if sound still plays through speakers while headphones are connected, Windows may still be routing audio to the speakers, or the headphone device may not be detected correctly.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. TaoLi 115.5K Reputation points Independent Advisor
    2026-10-10T12:44:35.2466667+00:00

    Hi, with your headphones plugged in, go to Settings >> System >> Sound >> Choose your output device and select Headphones, if listed. Some PCs use a shared Speakers/Headphones entry.

    If sound still comes through the speakers, try another pair of headphones in the same jack. If those also fail, install the Windows 10 audio driver for your exact PC model from the PC manufacturer’s support website, then restart.

    What is your PC’s make and model, and do these headphones work on another device?

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