Request a arefund

Question

Request a arefund

Bobbie Harp 5

Hi, i cancelled my Microsoft 365 Personal yesterday £8.49 to downgrade to £1.99 but the £8.49 had already been taken from my bankers card, can i request a refund for the difference please back to the original payment method

Bobbie Harp 5 Reputation points

2026-10-10T10:30:27.7833333+00:00

Can you please check my account to see if i qualify as should do
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1 answer

Your answer

Bobbie Harp 5 Reputation points

2026-10-10T10:30:27.7833333+00:00

Can you please check my account to see if i qualify as should do
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Log into your Microsoft account on this link and check if the Microsoft 365 subscription has been re-enabled by that payment that was deducted form your account.

https://account.microsoft.com/services/

If so, cancel the subscription again and ensure you disable the recurring billing on the subscription, you should then get a pro-rata refund within 5 business days.

If that process is not successful for you, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option