how to fix canon TS6120 series

For a Canon TS6120 on Windows 11, use this order:

1. Turn on the printer.
2. If it is a wireless printer, make sure the printer is connected to the same Wi‑Fi network as the Windows 11 PC.
3. On the PC, open Start > Settings > Bluetooth & devices > Printers & scanners.
4. Check whether the printer is already listed.
5. If it is not listed, select Add a printer & scanner and then Add device.
6. Wait for the printer list to populate, then select Add device next to the Canon TS6120.

If Windows does not find it automatically:

1. In Printers & scanners, select The printer that I want isn’t listed.
2. Select Add a new device manually and follow the prompts.
3. If the printer is connected directly by USB, use the manual option for a local printer and select the existing USB port.
4. If prompted for a driver, select Windows Update first. If the printer came with a disc, Have Disk is also available, but newer drivers are preferred.

If the printer installs but does not work correctly:

1. Go to Start > Settings > Bluetooth & devices > Printers & scanners.
2. Select the printer, then Manage.
3. Select Update driver and follow the prompts.
4. Try printing a test page.

If Windows still cannot install it:

1. Find the exact printer model on the printer.
2. Go to the printer manufacturer’s official support site.
3. Download the latest driver/software for Windows 11 and the correct 32-bit or 64-bit system type.
4. Run the downloaded installer and follow the on-screen setup steps.
5. Restart the PC if prompted.

If the printer was added before and is still failing, remove and reinstall it:

1. Open Start > Settings > Bluetooth & devices > Printers & scanners.
2. Select the printer and choose Remove.
3. Restart the PC.
4. Add the printer again from Printers & scanners.

Important for ARM-based PCs: if the PC is ARM-based, use Settings > Bluetooth & devices > Printers & scanners > Add device instead of relying on the manufacturer’s installer, unless the printer manufacturer provides different ARM guidance.

References:

• [Windows 11](https://support.microsoft.com/windows/hardware/printer/add-or-install-a-printer-in-windows#install-a-network-or-wireless-printer)
• [Windows 11](https://support.microsoft.com/windows/hardware/printer/add-or-install-a-printer-in-windows#install-a-wired-or-local-printer)
• [Windows 11](https://support.microsoft.com/windows/hardware/printer/fix-printer-driver-compatibility-issues-in-windows)
• [Windows 11](https://support.microsoft.com/windows/hardware/printer/download-and-install-the-latest-printer-drivers#option-2-download-and-install-printer-drivers-from-the-manufacturer's-website)
• [Context # Windows 11

Summary](https://support.microsoft.com/windows/hardware/printer/add-or-install-a-printer-in-windows#summary)