How do I fix it saying " The account you're attempting to sign in with isn't provisioned for this environment. Your application may not be configured correctly."

khenan 20 Reputation points
2026-10-09T18:11:40.21+00:00

I bought Rainbow Six Siege Elite Edition from the Microsoft Store. Then, it tells me to install from the Xbox app. When I go to the Xbox app and press play, even though I have Ubisoft connect installed, it always says "The account you're attempting to sign in with isn't provisioned for this environment. Your application may not be configured correctly." I have tried many things and it still won't work. I am logged in with the same email on both the Xbox app and Microsoft Store. What can I do to help it?

Windows for home | Windows 11 | Gaming
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Carl-L 23,445 Reputation points Microsoft External Staff Moderator
2026-10-10T07:27:28.77+00:00

Hello khenan,

Welcome to Microsoft Q&A forum.

Before we proceed, may I have a photo of the situation to check for you? Please remember to remove all personal information before posting. Additionally, may I know if this happens in any other games or apps?

I'm waiting for your reply.

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  1. khenan 20 Reputation points
    2026-10-13T10:10:24.6566667+00:00

    I fixed it

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