Why did my coupon dissappear?

If the coupon is no longer visible and Order history does not show it as used, the supported next checks are:

1. Go to the Microsoft Rewards page, select Redeem, then Order history, and confirm the order status there.
2. Check the confirmation email sent to the primary email address on the Microsoft account. If no email was received, use Resend on the Order history page.
3. If the redemption shows as declined, or the coupon is missing with no matching order history entry, submit a request to Microsoft Rewards Support for investigation.

Related causes documented for missing or canceled Rewards orders include:

• redeeming in a different region than the one used to sign up
• redeeming in multiple regions
• using a VPN
• using a VoIP phone number instead of a mobile or landline number
• the reward being out of stock or unavailable

Some rewards and gift cards are not always available through Microsoft Rewards, and support cannot provide restock timing details.

References:

• Track my Microsoft Rewards orders | Microsoft Support
• How to redeem Microsoft Rewards points | Microsoft Support
• Learn about Microsoft Rewards | Microsoft Support
• my coupon is gone - Microsoft Q&A