Do I currently have a subscription to Microsoft 365?

Hi Jeanne DePriest,

You can verify the subscription associated with your account by signing in to the Microsoft Services & subscriptions page using the same Microsoft account that you use for Outlook. An active subscription should appear there with its current status and renewal or expiration information.

However, the inability to send multiple emails does not necessarily confirm whether the account has an active Microsoft 365 subscription. It may depend on the type of account, the way the messages are being sent, or the specific error being displayed.

Could you please clarify the following?

• Are you using a personal Outlook.com/Hotmail account or a work or school account?
• By “multiple emails,” do you mean several separate messages or one message addressed to multiple recipients?
• What exact error message appears when the email cannot be sent?

Please do not include your email address or other account details in the public thread. This is a user-to-user support forum, so contributors cannot access your account or check its subscription status directly, but the information above will help narrow down the appropriate guidance. Thank you so much for your understanding. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.