i loss my account

If the original Microsoft account now appears missing after the password change, the account may no longer be recognized under the original sign-in name. The supported recovery path is:

1. Use the Microsoft sign-in helper tool first. It checks the email address or phone number and guides the next recovery steps.
2. If the original username is not recognized, verify the sign-in name carefully:
   • Check the email domain, such as .com vs .co.uk
   • Check for spelling differences in the email name
   • If another alias or phone number was added to the account, try that instead
3. If the password is the issue, on the Microsoft sign-in page select Forgot password?, then:
   • Enter the account username
   • Choose a verification method
   • Get the security code
   • Enter the code and set a new password
4. If no verification option is available or the shown recovery options are unfamiliar, use the sign-in helper tool.
5. If the account was hacked, run a full antivirus scan on the PC before changing the password again, then review account settings such as connected accounts, forwarding, and automatic replies after access is restored.
6. If the system still says the username does not exist, use the account recovery form guidance. Recovery results are sent to the working email address provided, usually within 24 hours. The form can be retried up to two times per day.
7. If the username still cannot be found after that, contact Microsoft Support through the public support flow and report that the username has stopped working.

Important:

• Microsoft support agents cannot send password reset links or directly change account details.
• If the account was closed, it can only be reopened during the 30-day or 60-day grace period. If it has been inactive for more than two years, it may have been deleted and cannot be reopened.

The Steam playtime and achievements may help document ownership of the game, but the supported Microsoft account recovery methods are still the sign-in helper, password reset, recovery form, and Microsoft Support contact flow.

• I can't sign in to my Microsoft account | Microsoft Support
• My username and password have stopped working | Microsoft Support
• Reset a forgotten Microsoft account password | Microsoft Support
• Help with the Microsoft account recovery form | Microsoft Support
• How to recover a hacked or compromised Microsoft account | Microsoft Support
• Check products or services where you used your Microsoft account | Microsoft Support
• Reopen your Microsoft account | Microsoft Support