Hi,
Go to the Start menu > Settings > System > Troubleshoot > Other troubleshooters > Bluetooth and run the troubleshooter.
See if that fixes the issue. If not...
If it doesn't work, please go to Device Manager, take a screenshot, and post it here.
Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.
Thanks.